Legal
Privacy Policy
What Nalo Seats collects from buyers and organizers, how we use it, who processes it, and how to ask us to delete it.
Last updated: July 2026
Who we are
Nalo Seats is a ticketing platform operated by Nalo Seed, an Austin, Texas company. This policy explains what we collect from the two kinds of people who use the platform, ticket buyers and event organizers, and what we do with it.
What we collect from ticket buyers
When you buy a ticket, we collect the name, email address, and optional phone number you enter at checkout, along with the event, performance, and seats you selected and the order total. We receive a confirmation from our payment processor that your payment succeeded, plus limited details such as the last four digits of the card for your receipt. We never receive or store your full card number.
What we collect from organizers
When you run events, we collect your account details, such as name, email, and organization, the event content you create, and the payout information you connect through our payment processor so we can route your money to you. We also keep the sales and order records tied to your events.
How we use what we collect
We use buyer data to issue tickets, verify them at the door, send confirmations, and help organizers run their box office. We use organizer data to operate accounts, process payouts, and provide support. We use limited, aggregated analytics to keep the platform working well. We do not sell your personal information, and we do not use it for third-party advertising.
Payment processing
Payments are processed by Stripe. Your full card details are entered directly with Stripe and never touch Nalo Seats servers. Stripe's handling of that data is governed by its own privacy policy, available at stripe.com/privacy.
Cookies and analytics
We use privacy-conscious analytics, Vercel Analytics and Google Analytics 4, to understand aggregate traffic and improve the platform. These may set cookies or similar identifiers. We use them to count and improve, not to build advertising profiles, and we do not sell the data they produce. You can limit cookies in your browser settings.
Third parties who process data for us
A small set of service providers handle data on our behalf so the platform can run: Supabase hosts our database, Stripe processes payments and payouts, Resend delivers ticket and account emails, and Vercelhosts the application. Each acts on our instructions and only sees what it needs to do its job. We do not sell your data or share it for anyone else's own marketing.
Data retention
We keep order and account records for as long as needed to run the platform and meet legal, tax, and accounting obligations. Buyer contact details tied to a past order are kept for a limited window covering the event, support, and reconciliation, then reduced or anonymized. Aggregate counts that do not identify you may be kept longer.
Your rights and how to request deletion
You can ask us to access, correct, or delete your personal information. Email hello@naloseats.com from the address on your order or account and we will take care of it, subject to records we are required to keep. If you bought a ticket to a specific event, you can also contact that organizer.
Children
The platform is not directed at children. Tickets for a child are purchased by an adult using their own information. We do not knowingly collect personal information directly from children.
Changes to this policy
If we make a material change to this policy, we will update the date below. Continuing to use the platform after a change means you accept the updated policy.