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How to use Nalo Seats

Guides for organizers

Short, practical walkthroughs for setting up shows and running your box office. Work through them in order for your first event, or jump to the one you need.

Step 1

Create your first event

An event is the show. Inside it live one or more performances, each with its own date and curtain time.

  1. From your dashboard, choose New event and give it a title, a short description, and a poster image.
  2. Add a performance for each night, with its date and curtain time. A three-night run has three performances under one event.
  3. Pick reserved seating or general admission for the event.
  4. Save as a draft while you finish setup. Nothing is public until you publish.
Step 2

Build a reserved seat map

Draw your house once, then reuse it for every show in the space.

  1. Open the seat-map editor and add sections, such as orchestra, mezzanine, or a single main floor.
  2. Lay out rows and seats to match your room, and label them the way your audience reads them.
  3. Mark accessible seats and their companion seats so buyers can find them on the map.
  4. Set which seats are for sale and which are held back. You can release held seats later.
  5. Save the map. It attaches to every performance in the event automatically.
Step 3

Run general admission

No assigned seats, just a capacity. Good for standing rooms, choirs, and lawn shows.

  1. Choose general admission when you create the event.
  2. Set the capacity for each performance. Sales stop on their own when a performance sells out.
  3. Add your ticket types, such as adult and student, the same way you would for reserved seating.
  4. Publish. Buyers pick how many of each type they want, with no seat selection step.
Step 4

Set ticket types and pricing

Define who pays what. Every ticket type can carry its own price and limits.

  1. In the event, open Ticket types and add one for each audience, for example adult, student, senior, or child.
  2. Set a price for each type. A type priced at zero becomes a free ticket.
  3. Optionally cap how many of a type can sell, or limit how many one buyer can take.
  4. Decide whether card-processing fees are absorbed by you or passed through to the buyer at checkout.
  5. Save. Your prices show up on the storefront right away.
Step 5

Add discount and comp codes

Reward presale buyers and paper over comps for cast families and sponsors.

  1. Open Codes for the event and choose a discount code or a comp code.
  2. For a discount, set the amount or percentage off and which ticket types it applies to.
  3. For a comp, set how many free tickets the code releases.
  4. Set an expiry date and a usage limit so a code cannot outlive its purpose.
  5. Share the code. Buyers enter it at checkout and the price updates before they pay.
Step 6

Scan tickets at the door

Turn any phone into a box-office scanner, even when the venue wifi is down.

  1. On show day, open the door-scanning view on any phone and sign in.
  2. Point the camera at each ticket's code as guests arrive.
  3. A green check means the ticket is valid. A flag means it has already been scanned, so no code gets used twice.
  4. Scanning keeps working offline and catches up once you are back on a connection.
Step 7

Get paid (payouts)

Money reaches your bank on its own. There is no invoice to chase after the show.

  1. Connect your bank account through Stripe once, during setup.
  2. As tickets sell, funds settle to your Stripe balance automatically.
  3. Stripe pays out to your bank on a rolling schedule, so you are not waiting until after closing night.
  4. Track sales and payouts any time from your dashboard.

Want a hand with your first show?

We help new organizers set up their opening event, from seat map to first payout. Reach out and we will get you on the boards.

Get in touch